Eyewear & Prescription
Free Eye Checks
Free eye checks are available in-store, with or without a purchase. Do note official prescription cards are only issued with a purchase
Use of Own Prescription
We accept prescriptions from other optical stores. However, lens warranty does not apply if the prescription was not issued by foptics
Use of Previous foptics Prescription
If your last eye check was more than six months ago or you feel your vision has changed, we recommend having another eye examination. Prescription-related warranty does not apply to prescriptions older than six months
Warranty & Repairs
Lens Warranty
- 6-month warranty for coating defects
- Does not cover scratches, accidental damage, or misuse
- Any prescription concerns should be raised during the eye examination
Frame Warranty
- 6-month warranty for manufacturing defects. Frames beyond repair will receive a one-to-one replacement, subject to availability
- Does not cover normal wear and tear, including scratches, colour fading, rust or corrosion, or damage caused by accidents, misuse, or negligence
- Lifetime complimentary servicing for replaceable parts such as screws and nose pads
All warranty claims are subject to assessment by foptics
Own Frame Service
You're welcome to bring your own frame for lens fitting. While we take every care during the fitting process, we are not liable for any accidental damage that may occur. We also reserve the right to decline frames that are unsuitable for lens fitting. To minimise the risk of loss or damage during transit, own-frame orders are available for in-store collection only
Returns & Exchanges
Prescription glasses are non-refundable and non-exchangeable once made. Please ensure your frame and lens selections are correct before confirming your order
Warranty claims remain subject to our warranty policy
Receipts
Official receipts are available upon request. Inform our staff during the point of purchase or via WhatsApp for past purchases
Please note:
- Receipts reflect the actual purchase date and purchased items
- Receipts can be billed to the payer while indicating the wearer's name
- Splitting a single purchase across multiple receipts is not allowed
- Additional billing details can be included upon request
foptics Club Membership
The foptics Club is an annual membership that offers 1-for-1 replacement, no questions asked for your covered pair. Membership and all associated benefits are strictly for the registered member/wearer and are non-transferable.
foptics Care
- All replacement claims are subject to verification by foptics. The original pair must be identifiable as an eligible foptics purchase and registered under the member's account
- Each annual membership is eligible for up to 3 frame and lens replacements
- Replacement must be for the same prescription, lens type, and frame model as the original pair, subject to availability
Lens Replacement
- In-house lenses: Replacement lenses are provided 100% free of charge
- Premium/branded lenses: Replacement lenses are subject to a 30% co-payment based on the original lens retail price
- Lens scratches caused by accidents or the member's own negligence are not covered under foptics Care
Frame Replacement
- Frame replacement does not cover normal wear and tear, including discoloration or scratches caused by accidents or negligence
- Replacement frames are provided free of charge only if the frame is deemed beyond repair by foptics